CX Engagement Specialist, Innovation Leader (Customer Care Agent - Temporary)
- General education degree or general.
- Heavy user of Social Media.
- At least 2 years in Customer Service working across Digital Channels
- Experience managing request through a CRM
- Excellent writing and spelling.
- Attention to detail.
- Available from March to October
Findasense is a fast-growing company. It has developed and deployed marketing and consumer interaction solutions to more than 40 markets over the last 4 years. Since 2011, our team has doubled its size every year, and now comprises more than 250 full-time professionals. Findasense is fully aimed and committed to creating an outstanding, global and networked organization, with innovation, creativity and smart client service practices at the heart of all operations and capabilities. We seek for humble, talented, and ambitious people with strong ‘can-do’ and ‘start-up’ attitude.
Mission:
Manage customer communication across traditional and digital channels. You will be the front line of support for clients and customers and you will help ensure that customers are satisfied
Outcomes and accountabilities
- Keeping connection with consumers through different social channels.
- Working with agent teams, content creators to face different challenges.
- Keeping records of customer interactions in a CRM (salesforce).
- Providing feedback on the efficiency of the customers service process.
- Maintaining a positive, empathetic and professional attitude toward customers.
- Providing reporting status of the brand.
- Analyze all customer inquiries and document cases for install and repair work.
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