CX Engagement Architect, Innovation Leader (Social Media Manager)

Degree in Journalism, Marketing or Advertising.

Experience of a minimum of 5 years working as a Social Media Manager

Proven experienced in the Banking & Financial Services.

Spanish and English at the negotiation level. Other languages will be a plus.

Excellent understanding and experience in the world of Social Networks, the brand roles and creative strategies.

Expert in demonstrable engagement tactics.

Expert curator of viral content.

Born communicator and organizer.

Vocation of customer service (internal / external).

Critical thinking and prepared to solve problems quickly and effectively.

Ability to have a global vision of Social Media, well above the average.

A lot of empathy and leadership skills.

Works well under pressure

Flexible and open-minded

Highly communicative and empathetic as a key member of a multi- cultural and multi-functional team.

Findasense is a fast-growing company. It has developed and deployed marketing and consumer interaction solutions to more than 40 markets over the last 4 years. Since 2011, our team has doubled its size every year, and now comprises more than 250 full-time professionals. Findasense is fully aimed and committed to creating an outstanding, global and networked organization, with innovation, creativity and smart client service practices at the heart of all operations and capabilities. We seek for humble, talented, and ambitious people with strong ‘can-do’ and ‘start-up’ attitude.

Mission:

Our Social Media Manager will be responsible for making shine our digital media insights in the right way in each social network, in each account and in each timeline. In short words, the Social Media Manager execute the strategy through tactical arrangements of engagement in real time. The Social Media Manager oversees the agents work in order to fulfill their KPI`s and the optimization of each posting

Outcomes and accountabilities:

• Each day should review the result of the channels of the previous day and make recommendations to each Community Manager to exceed their limits.
• The Social Media Manager is the leader of the creative content
• It is the leader and decision maker of where to engage, what influencers and super fans and in what conversations of the day should be apply.
• It is the last responsible for what the Community Managers publish and answer, therefore they double-check with them.
• You could be the backup Community Managers of any or several brands at any time.
• Yo will supervise the correct management of the Social Media data.